All Things Shipping

Yes, it's true! Standard shipping fees are included in all products purchased though iLiv Wear provided the destination is anywhere in Canada & U.S.A. If you prefer expedited shipping, extra costs will be incurred. You will have the option of expedited shipping when you finish the checkout process. 

How will I know when my item(s) has shipped and is on its way?

 

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. 

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

Do you ship internationally?

iLiv Wear  is proud to service our customers from all over the world! The default pricing on our site is in Canadian Dollars (CAD), the conversion rate depends on your issuing credit card company used on the transaction. The site will default to CAD Dollars on the checkout page. 

In some instances, delivery may be delayed depending on your country's customs. iLiv Wear and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. We suggest checking with your local post office to find out if that applies to you as iLiv Wear does not cover additional customs fee charges. iLiv Wear is not responsible for applicable customs fees, import duties, taxes, or any other charges.

Do you refund shipping fees?

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

 1) Contact our Customer Care team via the email at support@iLivWear.com

 2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the recommended outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

What do I do if my order does not arrive?

If you have received a tracking number and the package has been in transit but it does not come to you at the estimated date please contact the postal service/carrier and file a claim for your package. If your delivery issue is not resolved please contact us at support@iLivWear.com